Frequently Asked Questions

WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 1-2 business days.

Most orders leave the warehouse within 3-5 business days after receipt of payment.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the China or the rest of Asia. Please expect 15-35 days to receive your order. 

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. rocketlemons.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. rocketlemons.com will not be held responsible for customs taxes.

WHEN WILL MY ITEMS ARRIVE?

Please allow up to 2-5 weeks delivery time as we ship from factories and warehouses in China and some in Asia.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?

We get these prices from our wholesalers or from competitor analysis.